Ultimate Physio

Privacy Policy

General Statement

Ultimate Physio respects your right to privacy. Our privacy policy under the Data Protection Act 1998 has been reviewed and updated to underline the new rights for individuals within the new laws of the General Data Protection Regulation (GDRP) from the 25th of May 2018. This major change has occurred to help protect and unify the way that an individual’s data is managed throughout the European Union (EU).

We at Ultimate Physio collect information relating to patient’s health and personal details. This information is classed as sensitive data and termed as special category data. Under the new GDPR, patients have a right to know why their information is collected, for what purpose it is used, and how it is kept safe. Visitors are advised that each time they visit https://www.ultimatephysio.ie two general levels of information may be retained.

Collection and use of personal information

Contact Forms

Through contact forms on https://www.ultimatephysio.ie, you have an opportunity to send us information. By submitting your data, you are providing us with some level of personal information. This information is not stored on our website database, however, your data is emailed to our website email address where it is saved so that we can respond to your inquiry. Additionally, we may use your contact details to send you marketing material in the future. You may unsubscribe from any emails you receive after the first reply. Ultimate Physio does not pass your data on to third parties.

Collection and use of non-personal, statistical data

The statistical and analytical information provides only general information about the number of people who visit https://www.ultimatephysio.ie.

The number of people who return to this site
The pages that they visit
Where they were before they came to this site and the page on the site at which they exited.

This information helps us monitor traffic on the website so that we can manage the capacity and efficiency of the website.

How is your information used?

Your details are used for the following reasons.

ADDRESS- ALLOWS US TO POST RECEIPTS AND INVOICES.
TELEPHONE NUMBER- ALLOW US TO SEND TEXT REMINDERS OF APPOINTMENTS AND COMMUNICATE WITH YOU OUTSIDE OF APPOINTMENT TIMES.
E-MAIL ADDRESSES ARE USED FOR SENDING YOU RECEIPTS, AND YOUR ONLINE EXERCISE PROGRAMME WHEN REQUIRED THROUGH CLINIKO. EMAILS ARE ALSO USED TO UPDATE YOU ON CLINIC SERVICES OR INFORMATION.
DATE OF BIRTH IS USED AS A UNIQUE IDENTIFICATION FOR YOUR RECORDS.

We will only ask for and keep the necessary information. We will attempt to keep it as accurate and up-to-date as possible. We will explain the need for any information we ask for if you are unsure why it is needed. We ask you to inform us about any relevant changes that we should know about including personal contact information.

Who has access to your health information?

All staff at Ultimate Physio staff are bound by patient confidentiality laws, the standards of conduct, performance, and ethics of CORU (Regulating Health & social care professionals), and the Irish Society of Chartered Physiotherapists (ISCP) code of conduct. Your information will not be shared outside Ultimate Physio unless you have given consent, except when;

REQUESTED BY LAW
IN YOUR BEST INTERESTS AND YOU ARE UNABLE TO GIVE CONSENT
IN THE PUBLIC INTEREST TO PREVENT SERIOUS HARM TO OTHERS

Your right of access to your health information

You have the right of access to all the personal information held about you by this practice. You can make a formal written access request to the practice secretary and the matter can be dealt with formally. All requests will be answered in a reasonable time frame of one month unless you are notified of a difference to this time scale. There will be no fee for information provided. Medicolegal case files do hold a fee. This fee covers the possibility of our team having to attend court as a witness therefore loosing out on clinic availability.

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